Shipping Policy

brings modern comfort to everyday spaces with thoughtfully designed mini humidifiers that combine refreshing mist, effortless functionality, and elegant style. Discover simple wellness essentials made for a more comfortable and calming home.
Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc

Welcome to Lumiraq

This Shipping Policy is designed to give you complete transparency regarding how we handle your order from the moment you complete your purchase until it safely arrives at your doorstep. We want your shopping experience to be seamless, predictable, and worry-free. Please review this policy carefully before placing your order so you understand our processing times, delivery schedules, shipping costs, and procedures for handling any delivery exceptions.

1. Shipping Destinations & Delivery Locations

  • Domestic Shipping Only: Lumiraq exclusively fulfills, processes, and ships orders to residential and commercial delivery locations situated within the United States of America (USA).
  • Service Area: We ship all over the USA, covering standard mailing addresses recognized by our primary domestic carrier networks.
  • Restrictions: We do not currently offer international shipping or delivery to locations outside of the United States.

2. Shipping Cost & Methods

  • Shipping Method: Standard Ground Shipping
  • Shipping Cost: Free Shipping ($0.00 USD) across all orders shipped within the United States. There are no hidden fees, surprise handling costs, or additional delivery surcharges added at checkout.

3. Order Cut-Off Time and Operating Schedule

  • Order Cut-Off Time: 4:00 PM
  • Time Zone: Pacific Time (PT) / GMT-8
  • Fulfillment Days: Monday through Friday (excluding weekends and official public holidays).
  • Schedule Details: Orders placed before 4:00 PM PT on a business day are processed and queued on the same day. Orders placed after 4:00 PM PT, or on weekends and public holidays, will begin processing on the next business day.

4. Detailed Order Processing and Transit Breakdown

To ensure absolute clarity for our customers and maintain strict compliance with online retail requirements, our fulfillment and delivery workflow is structured as follows:
  • Handling / Processing Time: 1 to 2 business days (Mon–Fri)
  • Transit Time: 3 to 5 business days (Mon–Fri)
  • Estimated Total Delivery Time: 4 to 7 business days (Mon–Fri) from the exact date your order is successfully placed.
Please note: While our team works tirelessly to ensure your package arrives within this expected window, external factors such as severe weather events, regional transit interruptions, or high-volume peak holiday shipping seasons can occasionally cause minor delays.

5. Order Processing Procedure

When you complete your checkout on our store, your order undergoes a systematic series of steps before dispatch:
  1. Payment Verification: Our system securely reviews and verifies your payment details and billing information.
  2. Order Review: We check product availability, cross-reference item selections, and validate the destination shipping address.
  3. Fulfillment & Packaging: Items are carefully picked from inventory, subjected to a strict quality check, and securely packaged to protect against potential transit damage.
  4. Carrier Dispatch: Once packaged, your order is handed over to our trusted logistics and shipping partners for final delivery.

6. Order Tracking

We believe in keeping you informed every step of the way.
  • Active Tracking: Every single order dispatched from Lumiraq includes active, end-to-end tracking capabilities.
  • Tracking Notifications: Once your order has been processed and picked up by our shipping carrier, you will receive a shipping confirmation email containing your unique tracking number within 24 to 48 hours.
  • Monitoring: You can track the real-time progress of your delivery by clicking the link provided in your email or entering your tracking number directly on the carrier’s official website.

7. Shipping Delays

While we make every effort to meet our published delivery windows, certain unforeseen circumstances can occasionally impact transit schedules. These external factors include, but are not limited to:
  • Extreme weather events, natural disasters, or major road hazards
  • Carrier network congestion, regional sort-facility delays, or peak seasonal shipping surges
  • Incomplete, inaccurate, or unverified address details provided during checkout
If your package experiences an extended delay beyond our standard delivery window, our customer support team is always available to help launch an investigation with the carrier.

8. Address Errors, Returns, and Exceptions

  • Incorrect or Incomplete Addresses: Please review your shipping information carefully before finalizing your payment. If you realize you made a mistake, contact us immediately. If your order has not yet entered the fulfillment stage, we will gladly update the address for you.
  • Returned Packages: If a package is returned to our facility by the carrier due to an incorrect, incomplete, or undeliverable address provided at checkout, we may require a reshipment fee to send the package back out once the correct address is confirmed.
  • Additional Shipping Charges: Because we offer flat-rate free shipping across the USA, you will never be hit with unexpected carrier fees on standard domestic orders.

9. Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages: If tracking shows that your package has been successfully delivered, but you cannot locate it, please check around your property, front desk, leasing office, or with household members and neighbors. If it remains missing, please notify us so we can open an official inquiry with the carrier. Lumiraq is not legally responsible for packages marked as delivered by the carrier and left unattended in secure delivery locations, but we will do everything possible to assist you.
  • Damaged Packages: If your order arrives with visible damage to the outer packaging or the products inside, please retain all original packaging materials, take clear photographs of the damage, and contact our support team within 48 hours of delivery so we can review the issue and arrange a prompt replacement or resolution.

10. PO Boxes, APO/FPO, and Address Restrictions

  • PO Boxes: Yes, we can ship orders to standard USPS Post Office (PO) Box addresses located within the United States.
  • APO/FPO/DPO Addresses: At this time, our logistics network does not support shipments to military APO, FPO, or DPO overseas addresses, though we continuously evaluate expanding our delivery footprint.
  • Other Restrictions: We do not ship to freight forwarders or international destinations outside the USA.

11. Pre-Shipment Order Cancellation Policy

  • We understand that circumstances can change. If you need to cancel your order, please reach out to our customer service team as quickly as possible.
  • Cancellation Window: We can successfully accommodate pre-shipment cancellation requests only if your order has not yet entered the fulfillment or packing phase. Once an order has been packed and handed off to our shipping carrier, it can no longer be canceled and must instead be handled via our standard return process upon delivery.

Contact Us

If you have any questions, concerns, or need assistance regarding our Shipping Policy, tracking updates, or your delivery, our dedicated support team is ready to help:
  • Business Name: Lumiraq
  • Support Email: info@lumiraq.shop
  • Customer Service Phone: +12137360067
  • Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
  • Live Chat Support: Available 24/7