Effective Date: September 2, 2026
Store Name: Lumiraq
Legal Business Name: Aroma Naturals, Inc
Welcome to Lumiraq
This Refund Policy outlines the terms, conditions, timeframes, and financial guidelines governing monetary refunds for purchases made through our online store. We strive to maintain a transparent, fair, and reliable financial process so that our customers can shop with absolute peace of mind. By purchasing from our website, you agree to comply with the refund terms detailed below.
1. Refund Eligibility Timeline
30-Day Window: Customers are eligible to request a formal monetary refund within 30 calendar days from the exact date their order was successfully delivered.
Transaction Verification: To qualify for a refund, the associated transaction must be fully verified in our system, matched with a valid order number, and tied to an approved resolution following an inquiry or qualifying order cancellation.
2. Refund Methods and Processing
Original Payment Source: Approved refunds are issued strictly back to the original payment method used during checkout (e.g., credit card, debit card, or approved digital wallet).
Processing Speed: Once a refund is approved and initiated on our end, please allow 5 to 7 business days for the funds to clear and appear in your bank account or credit card statement, depending on your financial institution’s processing times.
Non-Cash Alternative: We do not offer cash refunds or alternative off-system payout methods.
3. Order Cancellations and Pre-Shipment Refunds
Cancellation Window: If you request an order cancellation before your package has entered the fulfillment or shipping phase, your refund will be processed immediately.
Full Recompense: Pre-shipment cancellations result in a 100% full refund of the transaction amount returned directly to your payment source.
Post-Fulfillment Limitation: Once an order has been packed and handed over to our shipping carriers, it can no longer be canceled prior to delivery, and refund eligibility will be assessed after the delivery process is completed.
4. Damaged, Defective, or Incorrect Item Refunds
Reporting Window: If you receive an item that is defective, structurally damaged, or incorrect, you must notify our support team within 48 hours of delivery.
Verification Proof: To expedite your refund, clear photographic evidence showing the damage or discrepancy must be provided via email.
Resolution: Upon verification of a damaged or incorrect delivery, a full refund of the purchase price (including any associated billing costs) will be issued promptly without requiring additional financial burden on your part.
5. Chargebacks and Billing Disputes
Direct Resolution Preference: We strongly encourage you to contact our customer support team first if you have any questions, discrepancies, or concerns regarding a charge on your account. We are committed to resolving billing errors or financial disputes quickly and fairly.
Unauthorized Disputes: Filing false or fraudulent chargebacks for transactions that have been successfully processed and fulfilled in accordance with our store policies may result in account suspension and permanent restriction from future purchases on our platform.
6.Return & Exchange Policy
We accept exchanges within 30 days of delivery. Items must be in new, unworn, and unwashed condition with all original tags and packaging intact. To start an exchange, contact our support team or visit our online returns portal with your order number. We will provide a return shipping label and instructions. Once your original item is received and inspected, your replacement item will be processed and shipped, or a full refund will be issued to your original payment method if the item is out of stock. For defective, damaged, or incorrect items, please contact us immediately for a replacement or full refund at no additional cost.
Contact Information
If you have any questions, require clarification, or need assistance regarding our Refund Policy or transaction status, please reach out to our team using the active contact details below:
Business Name: Lumiraq
Customer Service Phone: +12137360067
Business Address: 833 S Western Ave #18, Los Angeles, CA 90005, United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)
Live Chat Support: Available 24/7
