Effective Date: August 12, 2026

At Lumiraq.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with the terms outlined below.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect.
• You received an item that does not match your order.
• The product has a manufacturing defect.
• The item is unused and returned in its original condition and packaging.

Return requests should be submitted within 30 days of receiving your order.

Products must be returned with their original packaging, accessories, tags, and other items included with the original shipment, where applicable.

2. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

• Products that have been used, damaged, altered, or modified after delivery
• Items returned without their original packaging where packaging is required
• Products damaged due to improper use or handling
• Gift cards or other non-returnable items, where applicable

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

3. Damaged or Incorrect Orders

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with:

• Your order number
• A description of the issue
• Clear photographs or videos showing the product and packaging

We will review the information and, where appropriate, provide a replacement, refund, or another suitable resolution.

4. How to Request a Return

To request a return, contact us at:

Email: info@lumiraq.shop

Please include your order number and the reason for your return.

Do not send products back before receiving return instructions from our support team. Unauthorized returns may not be accepted.

5. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part or a defective/damaged product, we may provide appropriate return-shipping assistance.

Original shipping charges may be non-refundable unless required by applicable law or the issue was caused by an error on our part.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed through the applicable original payment method whenever reasonably possible.

Please allow additional processing time for your payment provider or financial institution to reflect the refund in your account.

7. Partial Refunds

In certain circumstances, only a partial refund may be provided. This may apply where:

• The product shows signs of use beyond reasonable inspection
• The product or packaging is missing components
• The item has been damaged after delivery due to improper handling
• The returned product does not meet the applicable return conditions

8. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us at info@lumiraq.shop.

Depending on product availability and the circumstances of the issue, we may offer a replacement or another appropriate resolution.

9. Late or Missing Refunds

If your approved refund has not appeared in your account after the applicable processing period:

1. Check your bank or payment account again.
2. Contact your payment provider or bank.
3. Contact us at info@lumiraq.shop if the refund still has not been received.

We will assist you in checking the status of the refund.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Orders that have already been processed, shipped, or handed over to a delivery provider may not be eligible for cancellation and may instead need to follow the applicable return process.

11. Changes to This Policy

Lumiraq.shop reserves the right to update or modify this Refund and Returns Policy when necessary.

Any changes will be posted on this page with an updated Effective Date.

12. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Email: info@lumiraq.shop

Website: Lumiraq.shop